Refund policy

Returns & Refunds Policy

Custom-Made Products

All of our number plates are custom-made to order based on the registration and specifications you provide.

Under the Consumer Contracts Regulations, personalised and custom-made goods are exempt from the standard 14-day cancellation and return rights.

For this reason, we do not accept returns or offer refunds on any number plates unless they are faulty or damaged.

Damaged or Faulty Items

If your order arrives damaged or faulty, we will resolve the issue as quickly as possible.

To be eligible:

Once reviewed, we will offer either:

Incorrect Information Provided

Please ensure all details (including registration, spacing, and sizing) are entered correctly before placing your order.

We are not responsible for errors made by the customer, and products made using incorrect information are not eligible for refund or return.

Road Legal Orders & Documentation

For road legal plates, you are required to provide valid documentation.

Failure to supply documents may result in:

Refunds in these cases are issued at our discretion.

Order Cancellations

Orders cannot be cancelled once production has begun, as the item is personalised specifically for you.

If you need to make a change, contact us immediately after ordering and we will try to assist where possible.

If you have any issues with your order, please contact us with:

We aim to resolve all queries quickly and fairly.

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