Shipping policy
## Shipping Policy
### 1. Overview
This Shipping Policy applies to all orders placed with Plate Source. By placing an order, you agree to the terms outlined below.
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### 2. Processing Times
All number plates are custom-made to order.
- Production time: 1–3 working days
- Orders are only processed once:
- Payment has been received in full
- All required information has been provided
- Valid documentation has been submitted (for road legal plates)
Orders may be delayed if any required details or documents are missing.
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### 3. Shipping Times
Estimated delivery times after dispatch:
- Standard Delivery: 2-4 working days
- Express Delivery: 1–3 working days (if selected at checkout)
Please note: delivery times are estimates and not guaranteed.
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### 4. Shipping Costs
Shipping costs are calculated at checkout based on the selected delivery option.
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### 5. Order Tracking
Once your order has been dispatched, you will receive confirmation via email.
Tracking information will be provided where available.
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### 6. Delays
While we aim to meet all estimated delivery times, delays may occur due to:
- Missing or incorrect order information
- Failure to provide required documents
- Courier or postal service delays
- High order volumes or peak periods
Plate Source is not responsible for delays caused by third-party couriers.
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### 7. Incorrect Address
It is the customer’s responsibility to ensure the shipping address is correct at checkout.
We are not liable for orders delivered to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply.
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### 8. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery (or expected delivery date)
- Provide your order number and supporting evidence (photos if applicable)
We will investigate and, where appropriate, offer a replacement or resolution.
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### 9. International Shipping
(If applicable — remove if you only ship within the UK)
We may offer international shipping; however:
- Delivery times will vary depending on destination
- Customers are responsible for any customs duties or import charges
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### 10. Contact Us
If you have any questions regarding shipping, please contact us with:
- Your name
- Order number
- Details of your enquiry
We aim to respond as quickly as possible.